The service provided is legally bound by the obligations that will appear in the contract. There is, among other things, the duty of advice, intelligence and warning. For this last point, the provider has the obligation to warn his client as soon as he has knowledge of a possible risk, or constraints and limits to be taken into account. With the IT companies in Buffalo NY you can find the smartest deals now.
The customer also has obligations
This is mainly the payment to the provider of the agreed price for the service. He is also required to provide the information and documentation necessary to carry out his activity. It is the same for access to the computer system. The drafting of the contract must be based on the usual mandatory information of contracts in general and service contracts in particular. The mandatory information relates to the identification of the parties, the detailed description of the services to be performed, the price and the methods of execution. Other terms are also mentioned, such as termination, penalties for default or the management of potential disputes.
As for the specific clauses of the IT service contract, they mainly concern the confidentiality clause. This is important because the service provider will have access to a great deal of confidential customer information. This is crucial if it is an outsourcing. Other clauses also deserve to be applied, such as support clauses for telephone support. It is the same for a technological watch clause.
The service for the installation
In practice, the IT service begins with the complete and personalized installation of the wired or wireless network. This is to install the operating systems in their most recent version to optimize machine performance. Normally, the services include the installation of current office applications in paid or free version, software, and Internet connection.
Also included are the installation of remote access and VPN network, the installation of data backup solutions and the installation of dedicated servers and services, such as data server, mail, printing, etc. . It can also be cited the installation of mobility accessories with the PDA, BlackBerry, Pocket PC. Finally, there is the security of the hardware with the installation of an Antivirus and a Firewall. The delivery may also include messaging configuration. In the case of network management, the service provider must install and manage the computer park. It must also install the printer networks or other devices.
Repair benefits
Computer Troubleshooting is a benefit that includes 2 components:
Assistance and training
The service provider’s mission is to train computer hardware and it’s various software. This will allow the assisted person to have a current, effective and autonomous use;
A service of troubleshooting directly on equipment in the premises of the company
This may include computer hardware delivery, installation and commissioning of hardware and software, and software maintenance.
In this case, the computer hardware concerned includes a home computer, its software and all its accessories. Only other equipment that can connect to it is excluded, such as audio or video equipment. Overall, the service includes data recovery, replacement or repair of parts. It also includes system reinstallation and remote intervention. Finally, almost all service providers provide cable and wireless network troubleshooting.
